Galleria is committed to a customer service policy designed to ensure our software is fully supported at every stage of the customer relationship cycle to ensure the highest levels of customer satisfaction with both product and service.

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Galleria clients have access to our technical support team and on-line facilities through our client portal web site, which will be launched early in 2004. Galleria's client portal will provide our customers with a one-stop solution to access premium services at Galleria.

support
Galleria rts
Brundrett House, 19 Sandbach Road South,
Alsager, Cheshire, UK, ST7 2LT.
tel : +44(0)1270 824 453
fax : +44(0)1270 824 454
e-mail : support@galleria-rts.com


account management
Galleria recognises that account management is critical to the success of any business partnership. The traditional approach of keeping the supplier at "arms length" can lead to misunderstanding, inefficiency, and inappropriate actions leading to, at best, missed opportunities.

Galleria believes the best approach to a business partnership is to develop a deep level of understanding of our customers business; their current operations, their strengths/weaknesses/opportunities, their market place and ultimately their business goals.

consultancy and training
Our expertise in both retail and technology is a vital resource that ensures we are able to advise our customers on the opportunities to protect their competitive edge. Working within a niche market, Galleria is perfectly positioned to add value by providing consultancy services in areas such as business process design, system analysis, category management and training.

project delivery
Galleria consider project delivery including project management, project lifecycle and software quality assurance as integral elements of successful software implementations. Our project delivery process is continually challenged both internally and externally to ensure that the process achieves maximum efficiency for our customers.